The market
0%
of Fortune 500 companies now run fulfillment and distribution through a 3PL.
Industry data, 2023
Neutral ground for 3PLs & brands
Keeping strategic
Keeping strategic
partnerships on track.
Logistics Resolve keeps strategic 3PL and brand partnerships on track, and the revenue that rides on them.
Brands say
95→89%
of relationships are rated a success by the brands in them, down sharply in a single year.
2025 Third-Party Logistics Study
3PLs say
99→94%
3PLs report the very same slide in their client relationships. The strain runs both ways.
2025 Third-Party Logistics Study
The reality both sides know
Every strategic partnership
Every strategic partnership
drifts off track at some point.
It isn't failure. It's the cost of growth, scope changes, forecasting swings, and turnover on both sides. The only question is whether it gets caught early, or discovered at renewal when the options are expensive and the trust is gone.
For the 3PL
$10M+
in annual revenue can ride on a single strategic account, the kind one non-renewal can erase overnight.
Enterprise & upper-mid-market contract values
For the brand
30–180 days
to switch providers, a transition that risks stockouts, lost sales, and a worse customer experience.
Industry transition data
For both
~85%
of off-track relationships we work can be resolved when the right neutral process is brought in early.
Logistics Resolve methodology
Why neutral
We sit in the middle.
We sit in the middle.
On purpose.
Logistics Resolve is the only party in the room that isn't taking a side. We've spent 20+ years inside these relationships, building and running 3PLs and sitting across the table from hundreds of brands. We're also certified, licensed commercial mediators. So both sides feel understood, and neither feels outnumbered. Pick your seat and see what that means for you.
For 3PLs
Protect the revenue you've earned.
Catch at-risk accounts before a renewal surprises you, turn detractors back into advocates, and defend hard-won margin, without airing problems in public.
- Surface quietly drifting strategic accounts
- Head off RFPs and "shopping around"
- Restructure terms back to a fair, profitable footing
For brands
Get the partner you signed up for.
Fix what isn't working: service, billing, communication, scope. All without the cost, risk, and disruption of ripping everything out and starting over.
- Be heard by a neutral who speaks operations
- Resolve service, billing, and visibility issues
- Avoid a costly, disruptive migration
Same process, same neutrality, both ways. We're paid to find the win-win, not to win for one side.
What we do
Three ways back on track
From a quiet early read to a full reset to safeguards written into the contract. Engaged whether things are great, drifting, or already strained.
Start here
Revenue-at-Risk Review
A confidential, neutral read on a strategic relationship: what's working, what's drifting, and what's at stake for both sides. The clear-eyed starting point, with nothing to admit up front.
A confidential first read
When it's off track
Relationship Reset
A structured, facilitated process that brings both sides to win-win commitments that actually stick. Our proven three-phase method, in about 30 days.
~85% resolution success rate
Before anything breaks
Partner Essentials
Build neutrality into the contract. Dispute-resolution and pre-termination safeguards that protect the partnership, so a rough patch never becomes a sudden exit.
Written in during the good times
How it works
A proven three-phase process
Built to find the root cause, not just calm the moment, and to make sure the fix holds.
Day 1
Discovery & Preparation
Identify the core issues and understand both perspectives, confidentially and with no spin.
Day 30
Facilitated Sessions
Bring both sides together to identify win-win commitments that actually work for everyone.
Ongoing
Ingrained Results
Make commitments stick with scorecards, QBRs, and milestone tracking, so it doesn't drift again.
Nationally certified & licensed commercial mediator
Start with a low-risk review, prove the value first
Completely confidential
Why both sides trust us
Trusted by the side calling us. And the side across the table.
Neutral by design
We don't represent either party. Our only client is the win-win.
We know both seats
Two decades building and running 3PLs, across the table from hundreds of brands. We speak both languages fluently.
Completely confidential
A safe, private space to say what isn't being said, by either side.
Root causes, not symptoms
We fix what's actually driving the friction, so the relationship holds.
A low-risk start
Start with a focused review and a free first conversation. Very little risk in finding out where you really stand.
A proven method
A repeatable three-phase process with ~85% resolution success.
Built on 20+ years across the biggest names in logistics
GENCOFedEx Supply ChainKencoFulfillment IQ
About
Dan Coll
Founder, Logistics Resolve
Dan has spent 20+ years in supply chain and fulfillment: as the founder and CEO of his own e-commerce 3PL serving hundreds of brands, and as a commercial leader and P&L owner at some of the largest 3PLs in North America, including GENCO, FedEx Supply Chain, and Kenco.
He's a nationally certified and licensed commercial mediator, a Partner at Fulfillment IQ, and co-host of the eCom Logistics Podcast. He started Logistics Resolve because he's seen how often good partnerships go sideways, and how many of them can be saved when someone neutral steps in early.
20+ years in 3PL & fulfillment
Founder & CEO of a 3PL
Certified commercial mediator
eCom Logistics Podcast
Whether you're a 3PL or a brand
Let's get the partnership back on track.
The first conversation is free, confidential, and with no obligation, for either side of the table. Pick a time that works and we will talk it through.
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Prefer email? info@logisticsresolve.com
Frequently asked questions
Questions, answered
What does Logistics Resolve do?
Logistics Resolve is a neutral third party that keeps strategic 3PL and brand partnerships on track. When a third-party logistics relationship goes off track, we step in as a neutral mediator to repair it and protect the revenue that rides on it, through a confidential review, a facilitated reset, and contract safeguards.
What is a Revenue-at-Risk Review?
A Revenue-at-Risk Review is a confidential, neutral read on a strategic 3PL and brand relationship. It quantifies how much revenue is at risk, identifies the root causes, and recommends what to do next, for both sides.
What is a Relationship Reset?
A Relationship Reset is a structured, facilitated mediation, run over about 30 days, that brings a 3PL and a brand to a set of win-win commitments and puts governance in place so the agreement holds.
What is Partner Essentials?
Partner Essentials is a set of dispute-resolution and pre-termination safeguards written into the 3PL and brand contract, with Logistics Resolve as the named neutral, so a rough patch routes through a structured process instead of a sudden exit.
How does Logistics Resolve stay neutral?
Logistics Resolve is a facilitative neutral. We do not take sides or decide the outcome. We keep what each party shares in confidence, report honestly to both sides, and help them build their own agreement. Every safeguard applies equally to both parties.
When should a 3PL or brand bring in a mediator?
The best time is early, when a strategic relationship is drifting but still has value, before it heads toward a non-renewal, an RFP, or a costly switch. A neutral can surface the real issues and resolve them while options are still open.
Who is Logistics Resolve for?
Logistics Resolve works with third-party logistics providers (3PLs) protecting strategic accounts, and with the brands they serve who want the partner they signed up for, without the cost and risk of starting over. It is led by Dan Coll, who has operated 3PLs serving hundreds of brands and is a nationally certified and licensed commercial mediator.