Customer Pulse 360
Your new go-to tool to grow and retain revenue.
Customized scorecard and analysis based on direct customer feedback: informing you on strengths, areas of improvement and potential customer hotspots
How 3PLs are using Customer Pulse 360
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Objective 3rd-party findings around where you excel - be it service, value, SLA performance, etc. - to showcase in your sales motions
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Pulse check surfaces concerns that are more acute than previously understood, allowing 3PL leadership to get ahead on account management and operational changes
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Understanding where customers think your service is lagging its peers or what is driving lower NPS scores
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Objective 3rd-party data around how your customers perceive you to utilize in work with investors
How it works
